Frequently Asked Questions
How do I contact you?
Do you restock items?
All items are limited edition, we will only restock based on popularity
How long is production?
Online orders are generally shipped within 5 business days after the order is processed. Notifications and tracking information will be sent via email as soon as the package is shipped. Transit days are Monday through Friday with the exception of holidays.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, PayPal and gift cards (you can purchase gift cards in stores and online). We accept prepaid credit cards if the card has a billing address attached to it. We also accept Visa Debit cards (Canada and US only) as well as discover. We cannot split payments between credit cards.
How do I change or cancel an order?
To cancel an order you recently completed, please email us at firstname.lastname@example.org. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
How do I use my promo code?
You can enter your promo code in your shopping cart, just above the checkout button.
How do I check the status of my order?
You can send us an email at email@example.com to check on your order status.
Do you ship to PO Boxes and APO/FPO addresses?
We only ship orders with PO Boxes and APO/FPO addresses through USPS Ground shipping.
Do you ship internationally?
We offer a variety of shipping options for both domestic and international customers. The cost of each option depends on the products in your order and the shipping destination.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Please Note: Customs can legally hold packages as long as they feel necessary, and in rare circumstances can delay delivery up to 6 weeks. Additionally, customs will impose taxes & duties on the shipment.
ArtCrazy World cannot be held responsible for any taxes & duties incurred on the shipment. Returned packages, as a result of a refusal to pay taxes & duties or abandonment of the shipment will be subject to a non-refundable order.
Any international package that is not retrieved from customs and sent back to us will incur a restocking fee of up to 25%. Packages not retrieved are either shipped back to us, or abandoned.
What are my shipping options?
Domestic (within the USA)
- - First Class shipping: standard shipping - delivered in about 4- 7 business days
- - Priority Shipping: priority - delivered in about 4 business days
- - Express Shipping: priority express - delivered in about 2 business days
International (outside of the USA)
- - Standard Shipping: delivered in about 11-14 business days
- - Priority Shipping: delivered in about 7-10 business days
- - Global Express Shipping: delivered in about 3 business days
How do I know when my order has shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
How do I return/exchange?
Please refer to our return and exchange policy.
Can I Return or Exchange Items That Were Purchased On Sale?
All final sale items cannot be returned or exchanged.
How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Why should I become a registered user?
To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user, now.
Quick checkout - super fast and easy checkout process since all of your info is already saved
Address book - save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift
Be the first to know - if you choose, we'll email you when the latest product hits us. You can sign up for our email newsletters on our Subscribe Page.
See your order history - save a full listing of your previous purchases.
PRIVACY AND SECURITY
Is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.
Do you have a size chart?
Yes. You can go to the size guide page.